Returns & Exchanges
At Alaya Naturals, we want you to be completely satisfied with your sustainable fashion choices. If your order isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn items in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid sustainable shipping label to print and attach to your package.
Pack and Ship
Place the items in their original eco-friendly packaging and drop off the parcel at any authorized carrier location.
Receive Your Refund
After our team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing